FAQ
Do I receive a physical product?
Most rhinestone templates and digital designs are delivered as digital downloads. If a product is a physical item, it will be clearly identified in the product description.
When will I receive my digital files?
Digital files are available for download immediately after payment has been processed.
What file formats do you offer?
File formats vary by product. The format included with each purchase will be listed in the product description.
Do you offer refunds or exchanges?
Due to the nature of digital products, refunds, returns, and exchanges are not available once a file has been downloaded. If you experience an issue with your purchase, please contact us and we will do our best to help.
What tumblers are your rhinestone templates designed for?
Each product listing specifies the tumbler brand, size, and stone size the template was designed for. Please review the product description carefully before purchasing.
Can I sell items I make using your templates?
Finished products created from our templates may be sold. However, the digital files themselves may not be copied, shared, distributed, or resold.
Do your templates fit all tumblers?
No. Templates are designed for specific tumbler brands and sizes. Compatibility information is provided in each listing.
How do I contact you?
You can reach us through the Contact page and we will respond as soon as possible.